1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern your access to and use of AIVOS (AI Visibility OS),
including the website at aivos.co.za, the free audit tool, the AIVOS
workspace dashboard, the AIVOS WordPress plugin, and all related features, credits, subscriptions and
services (together, the “Service”).

AIVOS is operated by Envion PTY LTD, registration number
2025 / 054861 / 07, a company duly registered under the laws of
the Republic of South Africa, with its registered address at
45 Bittern Crescent, Saxonsea, Cape Town, 7349, Western Cape, South Africa (“AIVOS”, “we”, “us” or “our”).

By creating an account, running a free audit, subscribing to a plan, installing the AIVOS plugin, or
otherwise using the Service, you agree to be bound by these Terms and by our
Privacy Policy, which is incorporated into these Terms by reference. If
you do not agree, please do not use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have
the authority to bind that entity, in which case “you” refers to that entity.

2. Definitions

3. Eligibility and Your Account

You may only use the Service if you:

• are at least 18 years old and legally capable of entering into a binding contract under South African law;
• provide accurate, current and complete registration information, and keep it up to date; and
• are not barred from using the Service under any applicable law.

You are responsible for maintaining the confidentiality of your login credentials and API keys, and for all
activity that occurs under your Account. Notify us immediately at
connect@aivos.co.za if you suspect unauthorised access to your
Account.

Agency plan holders may invite team members under a single Workspace or set of Workspaces. You remain
responsible for the acts and omissions of any team member you invite, and for ensuring they comply with
these Terms.

4. The AIVOS Service

AIVOS is a WordPress plugin and connected platform that helps website owners understand and improve how
their content is read, understood and cited by AI answer engines (such as ChatGPT, Gemini, Claude,
Perplexity and others), alongside traditional search. Depending on your plan, the Service may include:

• a multi-factor AI Readiness Audit that scores pages and posts on your Client Website;
• automatic generation and injection of structured data (JSON-LD schema) and an llms.txt file;
• entity health checks and content readability analysis;
• tracking of AI crawler visits and AI-referred human traffic to your Client Website;
• the Interrogator, a live multi-model citation check run against your content;
• Content Campaigns and Cluster Analysis tools that generate draft content and internal linking suggestions using AI;
• a workspace dashboard, reporting tools, and (on eligible plans) a REST API, multiple API keys, white-label
  branding and team member access.

Some features consume AI Credits, as described in clause 7. We may add, change or retire individual
features from time to time, in accordance with clause 14.

5. The Free Audit Tool

The free audit tool on our website lets you check a website’s AI visibility score without creating an
account. By submitting a URL, you confirm that you are authorised to have that website analysed. We may
temporarily fetch and process the publicly available content of the submitted URL solely to generate your
audit result. The free audit tool is provided “as is” and results may be limited compared to a full,
account-linked audit.

If you choose to provide your email address to receive or save your results, that use of your personal
information is described in our Privacy Policy.

6. Subscription Plans, Fees and Payment

Current plans, features and pricing are published at
aivos.co.za/aivos-subscriptions and are incorporated
into these Terms by reference. Prices are quoted in South African Rand (ZAR) and, unless stated otherwise,
are inclusive of Value-Added Tax (VAT) at the rate prescribed by South African law where applicable.

• Billing cycle. Subscriptions billed monthly renew every month; subscriptions billed
  annually renew every 12 months, on the anniversary of your first payment, unless cancelled beforehand in
  accordance with clause 8.
• Automatic renewal. By subscribing, you authorise us (or our payment processor) to
  charge your chosen payment method automatically at the start of each billing cycle, until you cancel.
• Payment processing. Payments are handled by our third-party payment processor,
   PayFast. We do not store your full card
  details. Their own terms and privacy policy apply to the payment step.
• Price changes. We may change Subscription pricing from time to time. We will give you
  at least 20 business days’ notice of a price increase that affects your current plan, by email or in-app
  notice, before it takes effect on your next billing cycle.
• Failed payments. If a renewal payment fails, we may retry the charge, suspend access to
  paid features, or downgrade your Workspace to the Free plan until payment is resolved.
• Taxes. You are responsible for any taxes, levies or duties associated with your
  purchase other than taxes on our net income.

7. AI Credits

Certain features (including but not limited to the Interrogator, AI Content Generation, Cluster Analysis
and batch operations) are metered using AI Credits. Credits have no cash value, cannot be exchanged for
cash, and cannot be transferred between Workspaces except where a plan expressly allows it (for example,
Agency Workspaces sharing a pooled balance).

• Each active Subscription includes a monthly Credit allowance as published on the pricing page for that
  plan.
• Unused monthly Credits do not roll over to the next billing cycle. Credits
  purchased separately as a top-up do not expire and remain available on your Workspace until used.
  
  
• You may purchase additional Credits (“top-ups”) at the rates published in your dashboard at the time of
  purchase.
• We may adjust the Credit cost of a feature from time to time, with reasonable notice where the change is
  material, to reflect changes in our own underlying AI Provider costs.
• We reserve the right to reasonably rate-limit or throttle Credit-metered features to protect the
  stability of the Service for all users.

8. Cancellation, Suspension and Refunds

You may cancel your Subscription at any time from your account dashboard. Cancellation takes effect at the
end of your current paid billing period; you will retain access to your plan’s features until then, and you
will not be charged again after that date.

Except where required by South African law (including the Consumer Protection Act 68 of 2008 and the
Electronic Communications and Transactions Act 25 of 2002), fees already paid for the current billing
period are non-refundable once the Service has been made available to you for that period, and Credits that
have already been consumed are non-refundable.

Where you are a “consumer” as defined in the Electronic Communications and Transactions Act and you
purchased a once-off, non-recurring item (such as a Credit top-up) electronically, you may have a statutory
right to cancel that specific transaction within a limited cooling-off period, subject to the exceptions
that Act provides for (including where the digital content or Credits have already been accessed or
consumed). Nothing in these Terms limits any right you cannot lawfully waive under the Consumer Protection
Act or the Electronic Communications and Transactions Act.

We may suspend or terminate your access to the Service, with notice where reasonably practicable, if: you
breach these Terms; your payment fails and is not resolved within a reasonable period; we reasonably suspect
fraud, abuse, or a security risk; or we are required to do so by law.

9. Acceptable Use

You agree not to, and not to permit any third party to:

• use the Service for any Client Website you are not authorised to manage or analyse;
• use the Service to generate, publish or distribute unlawful, defamatory, infringing, or fraudulent
  content;
• reverse engineer, decompile, or attempt to extract the source code of the AIVOS plugin or platform,
  except to the extent expressly permitted by law;
• circumvent, disable, or manipulate Credit metering, rate limits, or licence checks;
• resell, sublicense, or provide the Service to third parties as if it were your own product, except where
  an Agency or white-label plan expressly permits this for your own clients;
• scrape, mirror, or excessively burden our infrastructure or API outside documented, reasonable use; or
• use the Service in a manner that infringes any third party’s intellectual property or personal
  information rights.

We may investigate suspected violations and take appropriate action, including suspension or termination
under clause 8.

10. Third-Party AI Providers

To deliver features such as the Interrogator, AI Content Generation, entity analysis and citation checks,
AIVOS transmits relevant portions of your Content or User Content to third-party AI model providers,
which currently include, without limitation, OpenAI (ChatGPT), Google (Gemini), Anthropic (Claude),
Perplexity, and DeepSeek, and may include other providers we add or remove over time.

Some of these providers process data on servers located outside South Africa, including in the United
States and China. Clause 16 and our Privacy Policy explain how we handle
this under the Protection of Personal Information Act 4 of 2013. We select AI Providers with reasonable
care but do not control, and are not responsible for, their independent processing, availability, accuracy,
or output.

You should not submit personal information of third parties, special personal information (as defined
under POPIA), or highly sensitive business information through Credit-metered features unless you have a
lawful basis to do so and accept that it may be processed by an AI Provider as described above.

11. Your Content and Your Website

As between you and AIVOS, you retain all ownership of your Client Website and the Content that already
exists on it. By using the Service, you grant AIVOS a limited, non-exclusive licence to access, read,
process, and where you direct us to, modify or add to that Content (for example, injecting schema markup,
updating your llms.txt file, or publishing AI-drafted content you approve) solely to provide
the Service to you.

Where a feature generates new material for your Client Website (such as schema markup, an
llms.txt file, or draft campaign content), you own that generated output once it is applied to
your Client Website, subject to the rights of any underlying AI Provider’s own terms and to clause 13. You
are responsible for reviewing AI-generated draft content before it is published, and for ensuring it is
accurate, lawful, and appropriate for your audience.

You are solely responsible for obtaining any consents or rights needed for personal information of your
own site visitors, customers or subscribers that may exist within your Client Website’s Content. As
between you and AIVOS, you act as responsible party (or operator, as applicable) for that end-user personal
information under POPIA, and AIVOS processes it on your instructions solely to deliver the Service.

12. Our Intellectual Property

The Service, including the AIVOS name, logo, plugin code, platform, dashboard design, audit methodology,
scoring model, and all related documentation, is owned by AIVOS or our licensors and is protected by
copyright, trade mark and other intellectual property laws. Nothing in these Terms transfers any such
ownership to you. Subject to your compliance with these Terms, we grant you a limited, non-exclusive,
non-transferable licence to use the Service for your own internal business purposes (or, on an Agency plan,
for your clients’ purposes).

13. Scores, Reports and No Guarantee of Results

AI Visibility Scores, factor breakdowns, Interrogator verdicts, and any other score, rating or
recommendation produced by the Service reflect our own methodology and the observed behaviour of
third-party AI models at a given point in time. They are provided for informational and improvement
purposes only.

We do not guarantee that any particular score, change, or action will result in your content being cited,
ranked, or referenced by any AI answer engine or search engine, or that AI Providers’ models, behaviour or
policies will remain unchanged. Third-party AI systems are outside our control and may change at any time.

14. Availability, Changes and Support

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free
operation, and we do not provide a formal service-level agreement unless separately agreed with you in
writing. We may modify, suspend, or discontinue features of the Service, with reasonable notice for
material changes affecting paid features, to maintain, improve, or secure the Service.

Support is available via connect@aivos.co.za, WhatsApp, and the
channels published on our website from time to time. Response times may vary by plan.

15. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in connection with
the Service (including your Workspace data, audit results, and Client Website content, and our
non-public methodology, pricing, and business information), and to use it only to perform its obligations
under these Terms, except where disclosure is required by law or a competent authority.

16. Data Protection

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013
(POPIA) and our Privacy Policy, which forms part of these Terms. Where we
process personal information on your behalf as an operator (for example, personal information contained
within your Client Website’s Content), we will process it only on your documented instructions, for the
purposes of providing the Service, and will apply appropriate security safeguards.

17. Warranties and Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without
warranties of any kind, whether express, implied, or statutory, including any implied warranties of
merchantability, fitness for a particular purpose, or non-infringement. Nothing in this clause limits any
warranty or right that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 where you
are a “consumer” as defined in that Act.

18. Limitation of Liability

To the maximum extent permitted by law, and subject always to any liability that cannot lawfully be
excluded or limited under the Consumer Protection Act 68 of 2008 or other applicable law:

• AIVOS will not be liable for any indirect, incidental, special, consequential, or punitive damages,
  or for loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to
  your use of the Service; and
• our total aggregate liability to you for any claim arising out of or relating to the Service will not
  exceed the total fees you paid to us in the twelve (12) months immediately preceding the event giving
  rise to the claim.

Nothing in these Terms excludes or limits liability for gross negligence, wilful misconduct, or fraud, or
any other liability that may not lawfully be excluded under South African law.

19. Indemnity

You agree to indemnify and hold AIVOS harmless from any claim, loss, liability, or expense (including
reasonable legal costs) arising from your breach of these Terms, your misuse of the Service, your Client
Website’s Content, or your violation of any law or third-party right.

20. Term and Termination

These Terms apply for as long as you use the Service. Either party may terminate as set out in clause 8. On
termination, your right to use the Service ends, and we may delete your Workspace data after a reasonable
period in accordance with our Privacy Policy, except where we are
required or permitted by law to retain it for longer. Clauses that by their nature should survive
termination (including clauses 11, 12, 15, 16, 18, 19 and 24) will survive.

21. Force Majeure

Neither party will be liable for any failure or delay in performance caused by circumstances beyond its
reasonable control, including load-shedding, internet or telecommunications failures, natural disasters,
war, civil unrest, or acts of government.

22. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or
through the Service before the changes take effect. Continued use of the Service after the effective date
of the update constitutes acceptance of the revised Terms.

23. General Provisions

• Entire agreement. These Terms, together with our Privacy Policy and any published plan
  terms, constitute the entire agreement between you and AIVOS regarding the Service.
• Severability. If any provision is found unenforceable, the remaining provisions
  continue in full force.
• No waiver. A failure to enforce any provision is not a waiver of our right to do so
  later.
• Assignment. You may not assign these Terms without our prior written consent. We may
  assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices. Legal notices to AIVOS should be sent to
  [Registered Physical Address] or
  connect@aivos.co.za. Notices to you will be sent to the email
  address on your Account.

24. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. You and AIVOS submit to the
non-exclusive jurisdiction of the South African courts in respect of any dispute arising from these Terms
or the Service, without prejudice to any right either party has to refer a dispute to arbitration or, where
applicable, to a consumer forum or ombud recognised under the Consumer Protection Act 68 of 2008.

25. Contact Us

If you have any questions about these Terms, please contact us at:

AIVOS: AI Visibility OS
Email: connect@aivos.co.za
Phone: +27 (0)76 260 2730